OUR STORE POLICIES

OUR SHIPPING POLICY

How We Do It

We offer the following shipping methods for skincare products:

• Standard Shipping: This is our default shipping method. It typically takes 3-5 business days for orders to arrive after they have been shipped.

• Expedited Shipping: This option is available for an additional fee. It typically takes 2-3 business days for orders to arrive after they have been shipped.

• International Shipping: We ship to most countries around the world. Shipping rates vary depending on the destination country.

Shipping Costs

Shipping costs are calculated based on the weight and destination of the order. You can see the shipping costs for your specific order before you checkout.

Shipping Deadlines

Orders placed before 12:00 PM MST will be shipped within 2 business days. Orders placed after 12:00 PM MST will be shipped within 3 business days.

Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. We also do not ship to countries that have import restrictions on skincare products.

Damaged or Lost Packages

If your package is damaged or lost in transit, please contact us immediately. We will work with you to file a claim with the shipping carrier and get you a replacement product.

Refunds and Exchanges

We offer a 30-day return policy for all skincare products. If you are not satisfied with your purchase, you can return it for a full refund within 30 days of purchase.  

WARRANTY AT THE URBAN SHOP

Our Policy

At The Urban Shop, we are so confident in the quality of our vegan skincare line that we offer a satisfaction guarantee. If you are not happy with your purchase for any reason, you can return it for a full refund within 30 days of purchase.

To return an item, simply contact us at [email protected] or [phone number] and we will provide you with a return shipping label. Once we have received the returned item, we will process your refund within 5-7 business days.

This warranty is valid for purchases made directly from our website, [website address]. It is not valid for purchases made from other retailers.

Please note that this warranty does not cover damage caused by misuse or neglect.

If you have any questions about this warranty, please do not hesitate to contact us.

PRIVACY AT THE URBAN SHOP

All about Information Security

The Urban Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from us.

What Personal Information Do We Collect?

We collect the following types of personal information from you:

• Information you provide to us: We collect the personal information you provide to us when you create an account, make a purchase, contact us with customer service inquiries, or participate in surveys or promotions. This information may include your name, email address, mailing address, phone number, payment information, and other personal information.

• Information we collect automatically: We collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, and the pages you visit on our website.

• Information from third-party services: We may receive personal information about you from third-party services, such as social media platforms or marketing partners.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

• To provide you with our products and services: We use your personal information to process your orders, deliver your products, and provide you with customer support.

• To communicate with you: We may use your personal information to send you marketing and promotional emails, as well as to contact you about your account or order status.

• To improve our website and products: We may use your personal information to improve our website and products, such as by analyzing your browsing patterns to better understand your needs.

• To comply with laws and regulations: We may use your personal information to comply with applicable laws and regulations, such as those related to taxes and fraud prevention.

• To protect our rights and interests: We may use your personal information to protect our rights and interests, such as to investigate and prevent fraud.

Who Do We Share Your Personal Information With?

We may share your personal information with the following third parties:

• Our service providers: We may share your personal information with our service providers, who help us provide our products and services to you. These service providers may include payment processors, shipping companies, and marketing partners.

• Business partners: We may share your personal information with our business partners, who offer products or services that we believe may be of interest to you.

• Legal and regulatory authorities: We may share your personal information with legal and regulatory authorities if we are required to do so by law or if we believe that such sharing is necessary to protect our rights or interests or the rights or interests of others.

How Do We Protect Your Personal Information?

We take steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

• Secured networks and facilities: We store your personal information on secure servers and in secure facilities.

• Access controls: We limit access to your personal information to authorized employees and contractors who need to access it to perform their job duties.

• Technical and organizational measures: We implement technical and organizational measures to protect your personal information, such as encryption and password protection.

How Long Do We Keep Your Personal Information?

We keep your personal information for as long as necessary to provide you with our products and services, to comply with our legal obligations, and to resolve disputes.

Your Rights

You have certain rights with respect to your personal information, including the right to:

• Access your personal information: You have the right to request access to your personal information that we hold.

• Correct your personal information: You have the right to request that we correct any inaccurate or incomplete personal information that we hold about you.

• Delete your personal information: You have the right to request that we delete your personal information, subject to certain exceptions.

• Object to the processing of your personal information: You have the right to object to the processing of your personal information, subject to certain exceptions.

• Port your personal information: You have the right to request that we port your personal information to another organization, subject to certain exceptions.

To exercise any of these rights, please contact us at theurbanshop4@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the changes on our website. The updated Privacy Policy will be effective as of the date it is posted on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at theurbanshop4@gmail.com